Terms of service

Welcome to Xtraordinary Co. By accessing or purchasing from our website, you agree to the following terms:

1. General

  • All products are subject to availability

  • We reserve the right to update prices, products, and policies at any time without prior notice

  • By placing an order, you confirm that all information provided is accurate

2. Products

Xtraordinary Co offers products under:

  • Xtraordinary Scents (perfumes, diffusers, room sprays)

  • Xtraordinary Herbs (herbal tea blends)

  • Xtraordinary Beauty (face & body care)

We aim to describe products as accurately as possible. However, slight variations in scent, colour, or packaging may occur.

3. Orders & Payments

  • Orders are only confirmed once payment has been received

  • We reserve the right to cancel or refuse any order if necessary

  • In the case of cancellation, a full refund will be issued

4. Shipping

  • Delivery timelines are estimates and may vary

  • Xtraordinary Co is not responsible for delays caused by courier services

5. Returns & Refunds

Please refer to our Shipping & Returns Policy for full details.

Herbal Products Disclaimer – Xtraordinary Herbs

Our herbal tea blends are crafted with care using natural ingredients. However:

  • These products are not intended to diagnose, treat, cure, or prevent any disease

  • They should not replace professional medical advice, diagnosis, or treatment

  • Always consult a qualified healthcare provider before use, especially if you:

    • Are pregnant or breastfeeding

    • Have a medical condition

    • Are taking medication

Individual results may vary.

Allergy & Sensitivity Disclaimer

  • Our products may contain natural herbs, essential oils, and plant-based ingredients

  • Customers with allergies or sensitivities should review ingredients carefully before use

  • Xtraordinary Co is not responsible for allergic reactions

Usage Disclaimer (All Products)

  • All products must be used as directed

  • Avoid misuse or overconsumption

  • Keep products out of reach of children

Fragrance Disclaimer – Xtraordinary Scents

  • Fragrance preferences are subjective

  • Longevity and projection may vary depending on skin type, environment, and usage

Beauty Products Disclaimer – Xtraordinary Beauty

  • Perform a patch test before using any skincare or body product

  • Discontinue use if irritation occurs

  • Results may vary depending on skin type

Limitation of Liability

Xtraordinary Co will not be held liable for:

  • Any misuse of products

  • Adverse reactions not disclosed prior to purchase

  • Delays or damages caused by third-party couriers

Privacy

Your personal information is handled securely and will not be shared with third parties except as required to process your order.

Contact

For any questions, please contact:
Email: nontokozo.lubisi@gmail.com
WhatsApp: 0681412055